Qsite general terms and conditions
Version 2.0 of 8 November 2026. Effective from 8 November 2026.
1. Who we are
Qsite is a service of Qsite.com B.V., Pijlkruidstraat 2, 8245 JN Lelystad, the Netherlands. Chamber of Commerce (KvK) number 34255398, VAT number NL816983136B01. You can reach us at support@qsite.com or through the contact form on qsite.com.
2. Definitions
- Qsite, we, us: Qsite.com B.V.
- You: the business, self-employed professional or organisation (such as an association or foundation) that creates an account with Qsite or enters into an agreement with us, and the person acting on their behalf.
- Service: the Qsite platform you use to build, manage and publish a website, with all its features, such as hosting, Qsite AI, the SEO tools, forms, e-mail and domain names.
- Plan: the subscription you choose: Free, Start or Pro, or another plan shown on our pricing page.
- Trial: the first 14 days after you create an account, in which you can use the Pro features for free.
- Done-for-you service: the service in which we design, fill or manage your website for you ("Laten maken").
- Content: everything you or your visitors put on your site or in your account, such as texts, photos, files, form submissions and e-mails.
- Qsite AI: the features in Qsite that use artificial intelligence to create texts, designs or advice.
3. What these terms apply to
3.1 These terms apply to every account, every plan, every quote and every agreement between you and Qsite.
3.2 Our terms of use (what you may and may not do with Qsite), our privacy statement and our data processing agreement also form part of these terms. You can find them on qsite.com.
3.3 Your own terms, such as purchasing conditions, do not apply unless we agree to them in writing.
3.4 If a provision is invalid, the other provisions remain in force. We then replace the invalid provision with one that comes as close as possible to its purpose.
4. Your account
4.1 You create an account on qsite.com. You provide correct and complete details, such as the name of your business or organisation, and keep them up to date. Whoever creates the account must be authorised to act on behalf of the business or organisation.
4.2 The agreement starts as soon as you have confirmed your e-mail address and your account is active. For the done-for-you service, the agreement starts as soon as you accept our quote.
4.3 Keep your password secret. We require two-step verification for site administrators. Everything that happens with your login details is your responsibility. If you notice that someone else is using your account, tell us immediately.
4.4 You may give other users access to your site. You are responsible for what they do.
5. Plans and trial
5.1 The features, limits and prices of each plan are those on our pricing page at the moment you choose the plan. These include the number of pages, storage, mailboxes, use of Qsite AI and the SEO tools.
5.2 Every new account starts with a 14 day trial with the Pro features. You do not need to give payment details for it. If you do not choose a paid plan during that time, your account moves to Free automatically after 14 days. You pay nothing.
5.3 When your account moves to a smaller plan or to Free, the features that are not part of that plan are switched off. If you have more pages than the plan allows, we take the pages above the limit offline. They are kept and come back as soon as you choose a plan they fit in.
5.4 A site on Free has an address on qsite.site (for example yourname.qsite.site) and shows a small link to Qsite. That address remains ours. We may refuse or change a name, for example if it is misleading or infringes someone else's rights.
5.5 Associations, foundations and other non-profit organisations can get a discount as shown on the pricing page. We may ask for proof, such as an extract from the Trade Register.
5.6 We update Qsite regularly. We may add, change or remove features. If we remove an important feature of your paid plan, we tell you at least 30 days in advance and you may cancel your plan with a refund of the part you have already paid in advance.
6. Prices and payment
6.1 Prices are on our pricing page, including and excluding VAT. Your invoice shows the price plus the VAT that applies at that time.
6.2 You pay a paid plan yearly or monthly in advance. Paying monthly costs more than paying yearly; the difference is on the pricing page.
6.3 You make your first payment with iDEAL or another payment method of our payment partner Mollie. In doing so you give us a SEPA direct debit mandate for the following payments. We prefer this, because then you do not have to think about it. You can withdraw the mandate at any time, but you must then pay on time in another way.
6.4 You receive an invoice by e-mail for every payment. You can also find your invoices in your account. If you pay by invoice, you pay within 14 days of the invoice date. You may not set off or suspend payments.
6.5 If a payment fails, we try again and send you a reminder. If the amount is still unpaid 14 days after that reminder, we may move your account back to Free or take your site offline until you have paid.
6.6 If you do not pay on time, you owe the statutory commercial interest without further notice of default. If we have to use a collection agency or lawyer, you also pay the reasonable costs of doing so.
6.7 We may change our prices, at most once a year. We tell you at least 30 days in advance. The new price applies from your next billing period. If you do not agree, you can cancel before the new price applies.
6.8 Customers who were already Qsite customers before 8 November 2026 keep their current price and get the Pro features. Their current contract period still applies. After that their subscription renews yearly under these terms.
7. Term, renewal and cancellation
7.1 Free runs for an indefinite period. You can delete your account at any time.
7.2 A paid plan runs per year or per month, depending on what you choose, and renews automatically for the same period each time. Well before a yearly plan renews, we send you a reminder.
7.3 You can cancel your paid plan at any time in your account. Your plan then continues until the end of the period you have already paid for. After that your account moves to Free. You pay nothing more, and we do not refund the current period, unless these terms say otherwise.
7.4 You can move to a larger plan at any time and it takes effect immediately. You then pay the difference pro rata for the rest of your period. Moving to a smaller plan takes effect at the end of your paid period. If your content then does not fit within the limits, article 5.3 applies.
7.5 When a paid plan ends, your own domain name is no longer connected to your Qsite site and your mailboxes end. We warn you in advance, so you can save your e-mail and move your domain name (see article 11).
7.6 If you want to delete your account completely, you can do so in your account or by e-mail to support@qsite.com. You can download or request your content beforehand. We delete your data within 30 days; copies in backups disappear within 90 days. Data we must keep by law, such as invoices, we keep for as long as required.
8. Business use only
8.1 Qsite is intended for businesses, self-employed professionals and organisations such as associations and foundations. By creating an account you declare that you use Qsite for your profession, your business or your organisation, and not as a consumer.
8.2 The rules the law gives specifically to consumers, such as the right of withdrawal for distance contracts, therefore do not apply to agreements with Qsite.
9. Your content
9.1 Your content remains yours. You only give us the right to store your content, copy it for backups, show it on your site and process it technically (for example to resize photos), as far as needed to provide the service. If we want to show your site as an example, we ask your permission first.
9.2 You are responsible for your content and for what you publish on your site. You make sure you have the rights to the texts, photos, logos and other materials you use, and that your site complies with the law, for example the rules on privacy, cookies, advertising and online shops.
9.3 What is and is not allowed is set out in our terms of use. If you do not follow them, we may remove content or take your site offline as described in those terms of use.
9.4 If someone else complains to us about your content, we may give your details to that person if the law requires it or if the content is clearly unlawful.
9.5 The templates in Qsite contain photos from Pixabay. You may use them on your own site under the Pixabay licence. You may not use recognisable people, brands or logos in those photos in a way that suggests they endorse you.
10. Qsite AI
10.1 With Qsite AI you can have texts, designs and SEO advice created. To do this, we send the data needed for your request to our AI supplier Anthropic. Anthropic uses that data as our processor and not to train its own AI models.
10.2 AI can make mistakes. Read everything Qsite AI creates before you publish it. You decide what goes on your site and are responsible for it.
10.3 You may freely use what Qsite AI creates for you. We do not guarantee that a text or design is unique or does not infringe the rights of others.
10.4 Do not put sensitive personal data, such as health data, or confidential information in a request to Qsite AI.
10.5 Each plan has a maximum number of AI requests per month, as shown on the pricing page. We also have technical daily limits to prevent misuse. Unused requests do not carry over to the next month.
11. Domain names and e-mail
11.1 On a paid plan you can connect your own domain name to your site. If we register a domain name for you, it is registered in your name as the holder, and the rules of the registrar and of the registry for the extension also apply, such as SIDN for .nl.
11.2 On Start a .nl domain name is included for the first year, on Pro for as long as you have Pro. After that, and for other extensions, you pay the price on the pricing page.
11.3 You may always move your domain name to another provider. We give you the transfer code once open invoices are paid. If we do not renew the registration because your plan ends and you do not move the domain name, it may become available to others. We warn you before that happens.
11.4 Mailboxes run on our own mail server. Each mailbox has a maximum storage size. You may not use the mailboxes for spam or mass mailings. Keep your own copy of important e-mail.
12. Availability, maintenance and backups
12.1 We do our best to keep Qsite available and secure at all times, but we cannot guarantee that the service will never have an outage. We have no agreement on a fixed availability percentage unless we make one with you in writing.
12.2 Qsite may sometimes be briefly unavailable for maintenance. We do planned maintenance outside office hours as much as possible.
12.3 We make regular backups so that we can restore the service. This is not a backup service for you. Keep your own copy of important content.
12.4 We use reliable suppliers, such as Laravel Cloud for hosting in the EU, Mollie for payments and Anthropic for Qsite AI. Our privacy statement lists which suppliers process personal data.
13. Done-for-you service
13.1 If you have us design, fill or manage your website, the quote sets out what we do, what it costs and when we deliver it. A quote is valid for 30 days.
13.2 You supply the texts, photos and other information we need on time. If you do not, delivery may be later.
13.3 The price includes the rounds of corrections stated in the quote. We only do extra work after consultation, at our hourly rate or a price agreed in advance.
13.4 After delivery you have 14 days to report errors. After that, or as soon as you publish the site, the work counts as approved. Errors you find later that are caused by us, we still fix.
13.5 You may use the design we make especially for you for as long as you like. The Qsite platform, our templates and general components remain ours.
14. Online shop
14.1 If you use the Qsite online shop (once it is available), you are the seller. You enter into your own agreement with a payment provider such as Mollie, and you make sure your shop complies with the rules for distance selling, VAT and consumer rights. We are not a party to the sale.
15. Liability
15.1 We are only liable for direct damage caused by an attributable failure on our part. We are not liable for indirect damage, such as lost turnover, lost profit or lost data.
15.2 Our liability per year is limited to the amount you paid us in the 12 months before the damage, up to a maximum of € 5,000. On Free our liability is limited to € 100.
15.3 These limits do not apply in case of intent or deliberate recklessness on the part of us or our management.
15.4 You must report damage to us in writing as soon as possible, and no later than 12 months after you discovered it.
15.5 You indemnify us against claims from others about your content or about use of your site that breaks the law or the terms of use.
16. Force majeure
16.1 We are not liable if we cannot keep our agreements because of force majeure. Examples are major outages at suppliers or on the internet, cyber attacks we could not reasonably prevent, fire or government measures.
16.2 If force majeure lasts longer than 60 days, either of us may end the agreement. Anything you have paid in advance for the period after that is refunded.
17. Suspension and termination by Qsite
17.1 We may temporarily block your site or account or end the agreement if you do not follow these terms or the terms of use, if you do not pay, or if you have given incorrect details. Where possible we warn you first. In case of serious misuse, such as phishing or malware, we act immediately.
17.2 We may delete a Free account that has not been logged into for 12 months. We send you a reminder after about 6 months and a final warning 30 days before deletion. If you log in, your account stays.
17.3 If we stop Qsite altogether, we tell you at least 3 months in advance and help you take your content with you. Anything you have paid in advance for the period after that is refunded.
18. Confidentiality and privacy
18.1 We keep your data confidential and only use it to provide the service.
18.2 How we handle personal data is set out in our privacy statement. For the personal data we process for you, for example of visitors to your site or of people who fill in your forms, our data processing agreement applies. It forms part of these terms. By accepting these terms, you also agree to the data processing agreement.
19. Changes to these terms
19.1 We may change these terms. We tell you about important changes by e-mail at least 30 days in advance. If you do not agree, you can cancel before the change takes effect. Anything you have paid in advance for the period after that is then refunded.
19.2 We may make small changes that do not disadvantage you, such as a new address or clearer wording, immediately.
20. Complaints
20.1 If you are not satisfied, let us know at support@qsite.com. You receive a confirmation within one working day and a full answer within 14 days. If we need more time, we tell you.
21. Applicable law and disputes
21.1 Dutch law applies to these terms and to all agreements with Qsite.
21.2 Disputes are submitted to the District Court of Midden-Nederland.
21.3 These terms exist in Dutch and English. In case of differences, the Dutch text prevails.